Updated 6/1/2020
FREQUENTLY ASKED QUESTIONS

 

Q: Is it safe to dine out right now?

A: Yes.  Here are two great articles that explain:

https://www.fda.gov/emergency-preparedness-and-response/coronavirus-disease-2019-covid-19/coronavirus-disease-2019-covid-19-frequently-asked-questions

https://www.seriouseats.com/2020/03/food-safety-and-coronavirus-a-comprehensive-guide.html

Q: What is SEOULSPICE doing to keep guests safe?

A: We have implemented regular store-wide sanitization, hourly hand-washing, mandatory masks and gloves, and extensive detail-cleaning.  In addition, all delivery and bodega orders are sealed with tamper-evident tape.

Q: Do I need to wear a mask?

A: Yes. We require everyone to wear a mask in our stores.

Q: What about social distancing?

A: Each store has installed social distancing markers and guidelines to encourage safe practices for all.

Q: What is SEOULSPICE doing for their employees?

A: Since the beginning of the shutdown, SEOULSPICE has not laid off a single employee.  Our staff has worked tirelessly through the epidemic and they deserve to be treated with the upmost respect and appreciation.  All team members are receiving bonuses, thanks to the generous support of our guests, government, and the success of our mobile bodega, HEART+SEOUL.  To keep our staff safe, we have also implemented mandatory COVID symptom screenings (including a temperature check) before any employee clocks in for a shift.

Q: Why are you closing at 8pm instead of 10pm?

A: Many of our employees rely on the METRO system for transportation to work.  When METRO begins to extend their operating hours, we will be able to stay open later as well.

3/16/2020
PEOPLE FIRST.

At SEOULSPICE, the well-being of our community is our first priority.  In light of this, we are taking several initiatives to provide SAFE and AFFORDABLE meals to our communities.

Our employees are at the heart of everything we do. We are 100% COMMITTED to staying open and providing stable employment to all of our team members. By choosing to order from SEOULSPICE, you are directly supporting our amazing team members, who are here to provide you and your families with safe, affordable, delicious meals during this challenging time.

We want all of our employees to know that we’ve got their back. Should any employee at SEOULSPICE become positively diagnosed, not only is their job protected, but we will provide two weeks of paid leave.

In order to continue SAFELY serving our communities, we will be focusing on CURBSIDE PICKUP, DELIVERY, and CARRY-OUT. Dine-in service is temporarily suspended at all locations.

HOW TO ORDER:

PICKUP: Order online at seoulspice.com/pickup (no app download necessary) for quick and easy pickup at any of our stores, any time you want. For added convenience, you can choose a curbside pickup option and we will bring the order to your car.

DELIVERY: Find us on Doordash, Grubhub, Ubereats, Caviar, and Postmates. We are working with our delivery partners to ensure safe, fast, and affordable food for everyone. Look for FREE delivery and BUY ONE GET ONE FREE specials. Tamper-evident seals will be used on all delivery orders.

CARRY-OUT: You can always stop by one of our spotless stores to order take-out during our new business hours. We have implemented hourly hand-washing policies, regular store-wide sanitization, elevated detail-cleaning, and intensified cleaning protocols for all high-touch areas.

As this situation evolves, we will continue to respond to better serve you. SEOULSPICE is a place you can always count on for safe, affordable, and delicious meals. You can be confident in the food that we serve.

We are all in this together,
Eric